At DamascusForgeDesign, we are committed to delivering your handcrafted knives safely and promptly. This Shipping & Delivery Policy outlines our shipping practices, delivery times, and associated costs.
1. Shipping Methods
We offer the following shipping options:
- Standard Shipping: 10–21 business days (worldwide)
- Express Shipping: 5–10 business days (select countries)
- Priority Shipping: 2–5 business days (select countries)
Shipping methods and availability depend on your location. You will be presented with available options during checkout.
2. Free Shipping
We offer free worldwide shipping on all orders. This applies to all products and all destinations, regardless of order value or location.
3. Processing Time
- Orders are processed and packaged within 2–3 business days after purchase.
- Custom orders may require additional processing time (communicated at checkout).
- Processing time does not include weekends or public holidays.
4. Delivery Timeline
Estimated delivery times are:
- Standard Shipping: 10–21 business days
- Express Shipping: 5–10 business days
- Priority Shipping: 2–5 business days
Please note: These are estimates and may vary based on customs clearance, local postal services, and unforeseen circumstances.
5. Shipping Tracking
Once your order ships:
- You will receive a tracking number via email.
- You can track your package on the carrier’s website.
- We recommend saving your tracking number for reference.
6. International Shipping
We ship to over 100+ countries worldwide. For international orders:
- You may be responsible for customs duties, taxes, or import fees (depending on your country).
- We cannot be held liable for customs delays or additional charges.
- Packages are insured against loss or damage during transit.
7. Shipping Address
- Your shipping address must be accurate and complete.
- We ship only to the address provided at checkout.
- Changes to the address must be requested within 24 hours of placing the order.
- After shipment, address changes cannot be made.
8. Packaging & Safety
All orders are carefully packaged to ensure safe delivery:
- Products are wrapped securely with protective materials.
- Each package includes the product details and a packing slip.
- Fragile items are marked and handled with extra care.
9. Damaged or Lost Packages
If your package arrives damaged or is lost:
- Contact us immediately at contact@damascusforgedesign.shop within 5 days of delivery.
- Provide photos of the damage and your order number.
- We will investigate and send a replacement or issue a full refund.
10. Delivery Confirmation
- Customers are responsible for signing for delivery (if applicable).
- “Delivery Attempted” notices do not constitute delivery.
- If a package is returned to us, we will contact you about reshipment or a refund.
11. Contact Us
For shipping questions or concerns, please contact us at:
Email: contact@damascusforgedesign.shop
