At DamascusForgeDesign, customer satisfaction is our top priority. We ensure that every product is carefully inspected before shipping. However, if you receive a damaged or defective product, we are here to assist you.
1. Eligibility for Returns
We accept returns only in the following cases:
- The item is damaged or defective upon delivery.
- The return request is made within 7 days of receiving the product.
Please note:
- Change of mind or personal preference is not accepted as a reason for return.
- The product must be unused, in its original packaging, and accompanied by proof of purchase.
2. Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed and credited back to your original payment method (PayPal, Stripe, Bank Transfer) within 5–7 business days.
- If the return is due to customer error (e.g., wrong address), shipping costs are non-refundable.
3. Non-Returnable Items
- Used or damaged products due to customer handling.
- Customized or special order items.
- Products returned after 7 days of delivery.
4. Return Shipping Costs
- If the return is due to our error (e.g., damaged or wrong item), we cover the return shipping costs.
- If the return is due to other reasons, the customer is responsible for return shipping.
5. How to Initiate a Return
To start a return process:
- Contact us at contact@damascusforgedesign.shop within 7 days of delivery.
- Provide your order number, product details, and a photo of the damaged item.
- Our support team will guide you through the next steps.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at contact@damascusforgedesign.shop.
7. Contact Us
For questions regarding our Refund & Returns Policy, contact us at:
Email: contact@damascusforgedesign.shop
